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Effective date: June 2025

Terms of Service

Please read these Terms of Service carefully before using IntelLMS. By creating an account or using our platform you agree to be bound by these terms.

1. Definitions

  • "IntelLMS", "we", "us", "our" — IntelLMS and its affiliates operating the platform at intellms.com and app.intellms.com.
  • "Platform" — the IntelLMS web application, APIs, mobile applications, and all related services.
  • "Account Holder" — the organisation or individual who creates and owns the IntelLMS account and is responsible for all activity under that account.
  • "User" — any person who accesses the Platform under an Account Holder's account, including administrators, instructors, and learners.
  • "User Content" — any content, data, or material you upload, create, or transmit through the Platform.
  • "AI Outputs" — content generated by the Platform's artificial intelligence features, including the AI tutor, content generator, and skill assessments.

2. Acceptance of Terms

By accessing or using IntelLMS you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree to these terms, you must not use the Platform.

3. Eligibility

You must be at least 18 years old to create an account or use AI avatar and voice features. By using the Platform you represent that you meet this requirement. Users under 18 may access the Platform only where permitted by their organisation's administrator and in compliance with applicable law.

4. Accounts and Access

The Account Holder is responsible for:

  • Keeping login credentials secure and confidential
  • All activity that occurs under their account, whether authorised or not
  • Ensuring all Users comply with these Terms
  • Notifying us immediately of any suspected unauthorised access at hello@intellms.com

We reserve the right to suspend or terminate accounts that breach these Terms or that we reasonably believe pose a security risk.

5. Permitted Use of the Platform

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Platform for your internal learning and development purposes.

6. Prohibited Conduct

You must not use the Platform to:

  • Violate any applicable law or regulation
  • Infringe the intellectual property rights of any third party
  • Upload content that is unlawful, defamatory, obscene, harassing, or otherwise objectionable
  • Transmit viruses, malware, or any other harmful code
  • Attempt to gain unauthorised access to any part of the Platform or its underlying infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Scrape, crawl, or systematically extract data from the Platform without our prior written consent
  • Impersonate any person or entity or misrepresent your affiliation
  • Circumvent, disable, or interfere with security or access control features
  • Use the Platform to build a competing product or service
  • Resell or sublicence access to the Platform without our written permission
  • Use AI features to generate content that is illegal, harmful, or in violation of third-party rights
  • Submit false or misleading information to the Platform
  • Engage in any activity that places an unreasonable load on our infrastructure

7. Intellectual Property

Our IP

The Platform, including its software, design, trademarks, and all IntelLMS-created content, is owned by or licensed to IntelLMS. Nothing in these Terms transfers any ownership of our intellectual property to you.

Your Content

You retain ownership of your User Content. By uploading or creating content on the Platform you grant IntelLMS a non-exclusive, worldwide, royalty-free licence to host, store, index, process (including creating embeddings and vectors for AI features), and display your User Content solely to the extent necessary to provide the Platform to you.

You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party rights.

AI Outputs

AI Outputs generated through your use of the Platform are provided to you for your use, subject to these Terms. You are responsible for reviewing AI Outputs before publishing or distributing them. AI Outputs may be inaccurate or incomplete and should not be relied upon as professional advice.

8. Fees and Payment

Access to certain features requires a paid subscription. All fees are stated at the time of purchase and are subject to change with reasonable notice. Fees are:

  • Charged in advance on a monthly or annual basis
  • Non-refundable except as set out in our Refund Policy (Section 18) or required by law
  • Exclusive of applicable taxes, which are your responsibility

We use Stripe as our payment processor. By providing payment details you authorise us to charge the applicable fees to your payment method.

9. Taxes

You are responsible for all taxes, duties, and levies applicable to your purchase of Platform access, other than taxes on IntelLMS's net income. If we are required to collect taxes on your behalf we will add them to your invoice.

10. Free Plans and Trials

We may offer free plans or trial periods at our discretion. Free plans may have feature limitations and usage caps. We reserve the right to modify or discontinue free plans with reasonable notice.

11. Use of Artificial Intelligence Features

The Platform includes AI-powered features such as the AI tutor, content generation, skill assessments, simulations, and recommendations. When using these features:

  • You acknowledge that AI Outputs may be inaccurate, incomplete, or biased and must be verified before use
  • You must not use AI features to generate content that violates any law or third-party rights
  • You are responsible for all content published through your account, whether human- or AI-generated
  • We do not use your User Content to train third-party AI models without your explicit consent

12. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

14. Third-Party Integrations

The Platform may integrate with third-party services (HRIS, CRM, SSO providers, etc.). Your use of third-party services is governed by their own terms and privacy policies. IntelLMS is not responsible for the practices of third-party services.

15. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTELLMS'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE FEES YOU PAID TO INTELLMS IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL INTELLMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to indemnify, defend, and hold harmless IntelLMS and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Platform, your User Content, or your breach of these Terms.

18. Refund Policy

Monthly subscriptions: no refunds for partial months. Annual subscriptions: you may request a pro-rata refund within 30 days of purchase if you have not materially used the Platform. Refund requests should be submitted to hello@intellms.com. We reserve the right to decline refund requests where we determine the Platform has been used in bad faith.

19. Term and Termination

These Terms remain in effect while you use the Platform. You may terminate your account at any time by contacting us. We may suspend or terminate your access immediately if you breach these Terms or if we discontinue the Platform.

Upon termination you may export your data within 30 days. After that period we will delete your data in accordance with our Privacy Policy.

20. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the Platform at least 14 days before they take effect. Your continued use of the Platform after changes take effect constitutes your acceptance.

21. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved in the competent courts of the jurisdiction in which IntelLMS operates, unless otherwise required by mandatory local law.

22. Entire Agreement

These Terms, together with our Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and IntelLMS regarding the Platform and supersede all prior agreements relating to the same subject matter.

23. Contact

Questions about these Terms should be directed to: